BT and Five9, a provider of the intelligent CX Platform, announced that they are expanding their partnership to enhance the choice of contact centre services and solutions offered to organisations globally. (more…)
May 17, 2023
Posted by: Janmesh Chintankar
With the dramatic rise of ransomware, nation state-sponsored threats and new zero-day vulnerabilities, cybersecurity teams are under siege. The European Union Agency for Cybersecurity (ENISA) recently published its 2022 Cybersecurity Threat Landscape which claimed that 10 terabytes of data are stolen monthly in ransomware attacks, says Bernard Montel, EMEA technical director and cybersecurity strategist, Tenable. (more…)
November 10, 2022
Posted by: Shriya Raban
Hampshire, UK. 24th May 2022 – A new study by Juniper Research has found that customer data platform providers will generate $6 billion (€5.62 billion) globally by 2027, rising from $1.7 billion (€1.59 billion) in 2022; representing growth of 250%. The introduction of AI-based services will be key to unifying multiple data sources on a single platform; reducing siloed data and centralising enterprise access to customer data. (more…)
May 24, 2022
Posted by: Shriya Raban
Austin, United States. 18 May, 2022 — Ground Labs, the provider of data discovery solutions, announced the general availability of Enterprise Recon 2.6, the latest version of its solution, Enterprise Recon. This new release introduces new platform integrations along with improved authentication workflows to ensure compliance while supporting enterprise remediation and interoperability. (more…)
May 18, 2022
Posted by: Janmesh Chintankar
Albany, NY, USA. 2 February 2022 – Accenture has opened a Talent Hub for Salesforce in Albany, New York dedicated to recruiting, training and skilling people in Salesforce technology. As a founding member of the Salesforce Talent Alliance, this centre brings to life Accenture and Salesforce’s desire to help address the growing need for Salesforce-skilled talent in the market. (more…)
February 4, 2022
Posted by: Anasia D'mello
ContactCenter4ALL, a provider of contact centre solutions for Microsoft platforms, has announced full Computer-Telephony Integration (CTI) of its flagship CC4Teams contact centre software with Salesforce Service and Sales Cloud. (more…)
January 14, 2022
Posted by: Anasia D'mello
Tokyo. 22 December 2021 – Accenture has completed the acquisition of Tambourine, an e-commerce customer experience agency with apabilities in cloud-based technologies in Japan. Terms of the transaction, which was announced on November 18, were not disclosed. (more…)
December 23, 2021
Posted by: Anasia D'mello
Aria Systems, the provider of helping enterprises grow subscription and usage-based revenue, announced it has signed the TM Forum‘s Open API & Open Digital Architecture (ODA) Manifesto in support of the telecommunication industry’s move to cloud-native monetisation solutions. (more…)
September 9, 2021
Posted by: Anasia D'mello
WekaIO, the data platform for modern applications, announced the addition of two new Silicon Valley veterans to its rapidly expanding executive team. (more…)
August 6, 2021
Posted by: Anasia D'mello
TelcoSwitch, a software provider of unified communications and compliance solutions, has announced the latest addition to its product portfolio: 3Sixty. (more…)
July 15, 2021
Posted by: Anasia D'mello