The role of IoT in smart city initiatives

Just over 200 years ago, the global population was estimated to be around 1 billion. Current estimates now put that number at around 8 billion, with an additional 200 million expected to be added to that total by 2026. Increasingly, more and more of these people are choosing to live in urban areas, says Chris Bishop, sales director APAC & marketing director Ipsotek, an Atos company. (more…)

The third generation of low code

The benefits of low code have long been recognised. In Industry 4.0 era where digitalisation is key to gathering data insights and optimising processes, businesses need to evolve at pace. Concerns have been raised over low code’s scalability, with some developers suggesting it has limited utility in complex technology landscapes. Martin Thunman, co-founder and CEO of edge analytics expert Crosser, explains how the next generation of low code can overcome these concerns. (more…)

The case for the contact centre being a part of sales and marketing

Recent Gallup analysis shows fully engaged customers will give a 23% greater share of their wallet providing a significant revenue opportunity for businesses to compete on quality of CX. Anne-Meine Gramsma, chief commercial officer of ContactCenter4ALL, argues that tight integration of digital contact centre and CRM platforms is vital to unlock their true business value and ensure agents can deliver excellent, highly engaging customer experiences and a seamless journey across all channels. (more…)

Twice as nice? Who needs a digital twin?

The internet is always abuzz with new technology trends, and anyone who follows them will be familiar with the terms “digital twin” or “digital twin of an organisation”. Although digital twins have been around for several decades, says Matthew Margetts, director of sales and marketing at Smarter Technologies, the rapid rise of Internet of Things (IoT) technology has made the concept more widely considered a tool of the future. (more…)