Red Box provides configurable cloud voice recording to power AI on Microsoft Azure
Red Box announced the expansion of its relationships with Microsoft by lining up for the launch of Conversa, Red Box’s enterprise voice platform.
Red Box is already a Preferred Telephony Partner for conversation intelligence, being part of Microsoft Dynamics 365 Sales and Customer Service. This latest development in relationships provides a single capture layer for business voice. It combines the power of Conversa audio processing on Microsoft Azure and Microsoft AI, with the comprehensive support of premise-based and cloud telephony in alignment with frictionless zero-touch deployments.
The on-premises self-installation capability provided by Conversa, and powered by Azure Cloud, will simplify the deployment of ‘AI-Ready’ real-time voice capture for organisations struggling to gain access to data. audio.
“Conversa captures rich, high-quality voice data from every conversation and from across the enterprise,” explained Richard Stevenson , CEO of Red Box. “With a market-leading and agnostic architecture with free and open platform and APIs, Conversa provides organisations with a deployable and easily provisionable collector that provides easier access and real-time voice control data to take advantage of the intelligence of the conversations”.
Red Box recently announced the GA availability of its compatibility recording solution for Microsoft Teams.
“The launch of Conversa as a self-configuring business voice platform is based on creating a frictionless customer experience,” said Ray Smith, general manager of Dynamics 365 Sales at Microsoft. “The combination of Conversa and Microsoft’s Dynamics 365 Sales conversation intelligence will empower organisations to quickly unlock and integrate their existing telephony data into their business applications or workflows, providing insights with actions in real-time dedication to smart customers.”
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