Recent Gallup analysis shows fully engaged customers will give a 23% greater share of their wallet providing a significant revenue opportunity for businesses to compete on quality of CX. Anne-Meine Gramsma, chief commercial officer of ContactCenter4ALL, argues that tight integration of digital contact centre and CRM platforms is vital to unlock their true business value and ensure agents can deliver excellent, highly engaging customer experiences and a seamless journey across all channels. (more…)
August 17, 2022
Posted by: Shriya Raban
Boca Raton, United States. 11 August, 2022 – Florida Atlantic University’s Institute for sensing and embedded network systems engineering (I-SENSE) and college of engineering and computer science have landed a major national science foundation (NSF) engineering research centre (ERC) with Columbia University, Rutgers University, the University of Central Florida, and Lehman College. (more…)
August 16, 2022
Posted by: Janmesh Chintankar
BT announced Barclaycard Payments as the latest business to join its new partnership network, aimed at helping the UK’s smallest firms to grow.
Posted by: Janmesh Chintankar
Zurich, Switzerland – ABB announced it has signed an agreement to purchase Siemens’ low voltage NEMA motor business. With manufacturing operations in Guadalajara, Mexico, this acquisition provides a well-regarded product portfolio, a longstanding North American customer base, and an experienced operations, sales, and management team. The business employs around 600 people and generated revenues of approximately [$63 million (€62.01 million)] in 2021. Financial terms of the transaction were not disclosed. The transaction is expected to close in the second quarter of 2023. (more…)
Posted by: Janmesh Chintankar
Mouser Electronics, Inc., the New Product Introduction (NPI) leader empowering innovation, announces a new series of content streams in collaboration with Qorvo, providing comprehensive resources for power design, ultra-wideband, Wi-Fi, and 5G applications. Each content stream offers a collection of eBooks, instructional videos, infographics, and product information, providing design engineers with resources to develop connected solutions for a wide range of innovative applications. (more…)
August 12, 2022
Posted by: Shriya Raban
The Biden administration has prioritised goals relating to climate change, equity, and infrastructure, particularly with the signing of a $1.2 trillion (€1.17 trillion) bill to rebuild America’s aging infrastructure. To take action on many of these initiatives requires access to accurate geographic data while ensuring transparency for all the organisations involved. (more…)
Posted by: Shriya Raban
Energous Corporation, a semiconductor company enabling RF-based wireless power networks, today announced its new high-power WattUp PowerBridge transmitter has received U.S. Federal Communications Commission (FCC) Part 18 grant of equipment authorisation for 15 watts of conducted wireless power transfer. (more…)
Posted by: Shriya Raban
London, UK. 11 August 2022 – Cybereason, the XDR company, launched the Cybereason Managed Detection and Response (MDR) Mobile App that allows Defenders the power of a security operations centre (SOC) at their fingertips. With the Cybereason MDR Mobile App, Defenders can further reduce the mean-time-to remediation by suspending an attack’s lateral movement directly from their mobile device. (more…)
Posted by: Shriya Raban
Siemens and MAHLE have agreed to collaborate on inductive charging of electric vehicles (EVs). The companies have now signed a letter of intent to this effect. (more…)
Posted by: Janmesh Chintankar
The internet is always abuzz with new technology trends, and anyone who follows them will be familiar with the terms “digital twin” or “digital twin of an organisation”. Although digital twins have been around for several decades, says Matthew Margetts, director of sales and marketing at Smarter Technologies, the rapid rise of Internet of Things (IoT) technology has made the concept more widely considered a tool of the future. (more…)
Posted by: Janmesh Chintankar