Tech Mahindra inks AI partnership with Soroco to establish large task mining centre of excellence
London, UK. 2 August 2022 – Tech Mahindra, a provider of digital transformation, consulting, and business re-engineering services & solutions, today announced a strategic partnership with Soroco. The partnership will establish a state-of-the-art CoE (Centre of Excellence) to deliver an accelerated transformation programme for business process management, managed services backed by intelligent automation process and task mining. Tech Mahindra’s CoE will be located in New Delhi to support the evolving digital transformation needs of customers right from Discovery to Realisation.
Together, Soroco and Tech Mahindra will support customers to develop a culture of continuous improvement, industry best practices, assets, and accelerators to provide a structured approach on the ground. While the Soroco platform Scout will focus on task mining led solutions, Tech Mahindra will assist with its implementation and managed services around task mining practices. The CoE for task mining will further aid this partnership to cater to global clients across industries, such as telecom, banking, manufacturing, automotive, retail & consumer packaged goods.
Birendra Sen, business head, business process services, Tech Mahindra, says, “New technology shift, consumer expectations, and challenging norms, has put pressure on organisations to embrace automated digital methodologies. We look forward to our partnership with Soroco to accelerate our customers’ digital transformation processes. Our combined offering will further help to reduce overall operations costs, improve customer experience, drive better compliance, and improve working capital. Tech Mahindra’s Centre of Excellence (CoE) will help this strategic partnership to jointly deliver an integrated automation practice that offers an advanced blend of Intelligent Automation and Automation Thinking.”
With the strategic partnership customers will be able to leverage AI-based Process Discovery and Mining Technology to accelerate their transformation outcomes. Tech Mahindra’s Business Process Services has adopted an integrated automation practice that offers an advanced blend of intelligent automation and automation thinking with varied services such as automation consulting, opportunity assessment, tool selection, cost-benefit analysis, and RPA (Robotic Process Automation) roadmaps, among others to the customers.
Samson David, CEO, Soroco says, “We are pleased to partner with Tech Mahindra, one of the leaders in digital transformation. At Soroco, we are building the work graph platform, a database of shared digital experiences emanating from our daily work. It provides near real-time insights into how work gets done on the ground and helps enterprises in their transformation journey. Through this partnership, we aim to help organisations globally to be able to assess how work happens on the ground and make a profound impact on how people truly experience work.”
Tech Mahindra believes in DigitALL philosophy for comprehensive Business Transformation. As part of NXT.NOW framework, which aims to enhance ‘Human Centric Experience’, Tech Mahindra focuses on investing in emerging technologies and solutions that enable digital transformation and meet the evolving needs of the customer.
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