Carbyne selects NWN Carousel’s Experience Management Platform for emergency call centre integration
Carbyne, a provider of cloud-native public safety communications, has announced a new partnership with NWN Carousel, a cloud communications service provider. Through this partnership Carbyne’s NG911 Cloud Native Call Handling solutions will integrate into NWN Carousel’s resale portfolio.
This collaboration will modernise the 9-1-1 system through advanced technology, ushering in an era of enhanced public safety through advanced integration with NWN Carousel’s Experience Management Platform (EMP) services.
Carbyne’s NG911 solutions leverage cloud-native technology to streamline emergency communications, provide real-time data, and enhance the overall effectiveness of the emergency response. The combination of Carbyne’s cloud-native technology with NWN Carousel’s EMP services will modernise the way emergency services communicate, making the process more reliable and fast.
NWN Carousel’s Experience Management Platform (EMP) unifies the people, processes, and technology required to operate, optimise, and transform cloud, and on-prem, ecosystems. EMP provides a range of features and capabilities to help manage and support public safety, including:
- A unified view of all systems and devices
- Monitoring and management of devices and systems and user experience
- Support for a range of unified communications and collaboration tools to help employees stay connected
- Security and compliance features to ensure that all access to company resources is secure
- Integration with cloud-based productivity and collaboration platforms, including NG911 Cloud Native Call Handling solutions
- Enhanced analytics capabilities, allowing organisations to gain insights into their IT systems
“Carbyne’s NG911 integration with our EMP services portfolio is a strategic enhancement for NWN Carousel and a significant advancement for the wider public safety industry,” says Mark Moretti for NWN Carousel. “This partnership empowers us to enhance how 9-1-1 services operate, increasing their capacity to handle emergencies and ultimately save lives. It not only strengthens and diversifies our product portfolio but also enables us to play a pivotal role in modernising public safety through technology innovation.”
One of the key technologies pushing this partnership is Carbyne’s APEX, an NG911 cloud-native call-handling solution that provides call-takers with the tools to manage and prioritise emergency calls effectively. By integrating real-time data, video, chat, language detection, translation, and more into a single intuitive interface, APEX call handling streamlines information gathering and dispatching resources, reducing emergency response times.
For organisations with legacy call management, Carbyne Universe is a media overlay solution that provides a holistic view of an incident. Carbyne Universe collects and integrates media from various sources, including IoT devices, smartphones, and other digital platforms, presenting it in a unified interface. This technology allows first responders to have a clearer understanding of an emergency, enabling a more effective response.
“This partnership with NWN Carousel reinforces our shared commitment to innovation and public safety,” says Amir Elichai, Carbyne CEO. “Together, we’re bringing emergency call handling into the 21st century, providing a faster, more reliable service that will undoubtedly save lives.”
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