Press Releases

USU teams up with Voxai Solutions to provide a knowledge management solution for Genesys users

January 20, 2022

Posted by: Anasia D'mello

Mel Passarelli of USU Solutions

Boston, USA. 19 January 2022 – USU Knowledge Management announced a partnership agreement with Voxai Solutions, a provider of Genesys-based contact centre solutions. These two companies are joining forces to bring unparalleled Genesys experience combined with access to a mature, AI-powered Knowledge Management solution, USU Knowledge Management.

“This exciting new partnership leverages the best Genesys implementation and CX consulting services on the market with all the CX and EX benefits that purpose-built Knowledge Management brings, giving Voxai customers a more comprehensive solution set.” says, Mel Passarelli, president and CEO of USU Solutions, Inc.

USU’s Knowledge Management solution helps service organisations provide quick, accurate, consistent, personalised cross-channel support while improving efficiency and reducing costs. Purpose-built for service use-cases, USU Knowledge Management enables contact centres to exceed customer expectations and provide operational and strategic value to the company. This enables organisations to provide enhanced employee engagement and superior customer experiences.

Sunil Rudraraju

“Voxai is excited to partner with USU to offer a Knowledge Management system to our customers. With rising labor costs across the country, our customers are seeking solutions that will enable their workforce to be more efficient and effective. The USU partnership will give us the opportunity to help our customers provide a truly exceptional customer experience,” says, Sunil Rudraraju, CEO of Voxai Solutions.

“Partnerships are a key part of USU’s strategy to bring modern knowledge management to the U.S. market, and we’re thrilled to be partnering with Voxai Solutions to help Genesys users experience the full benefits of mature KM, purpose-built for customer service,” says, Chris Rall, director of sales for North America. “Our KM platform will help users harmonise support across all channels and handle increased volume, with the same or less staff.”

This press release is available here.

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