The growing role of AI in telecommunications
In this fast-paced episode of the Trending Tech Podcast brought to you by the team at IoT Now, explore the role of AI in telecommunications, especially for telcos and MVNOs, including its integration into IoT services. Your host, Jim Morrish, the Co-Founder of Transforma Insights and his guest, Rupa Datta, VP of Connected Services, Semtech, explore in detail the benefits and challenges of this fast-growing technology. In this episode, they discuss:
- How MVNOs and telcos can benefit – Learn from news stories and case studies how AI improves security, boosts customer experience, optimises connectivity & more in this engaging discussion.
- Why accessibility matters – With ChatGPT, smart call routing and AI overview search, customers are getting closer to artificial intelligence than ever before. They’re becoming accustomed to it, and even in the telecoms space, more tools are becoming available and being integrated with AI than they were even 5 years ago.
- Where the challenges still are – Even as AI goes more mainstream, there are still several challenges to overcome. These are a lack of skilled personnel to work with AI, poor data quality or data accessibility, and high upfront financial costs in some cases. However, evolving tools may reduce these challenges over time, further lowering the barrier to entry for organisations across the whole value chain.
- Use cases for AI in telcos – Dive into use cases like AI-driven chatbots, AI-powered decision-making and robust monitoring, like how Semtech is now detecting possible fraud and proactively notifying customers if they see abnormalities in usage or triggering proactive maintenance.
As you hear from Rupa’s vast experience, learn how they’re able to optimise their networks and their offering. How their customers can now use a single SIM and go anywhere in the world, and by utilising AI; they can optimise that network utilisation from a cost perspective, while maintaining reliable connectivity and security. Register now to listen to the podcast.