Agero chosen to improve, modernise vehicle disablement assistance for fleet telematics provider Geotab
Agero, whose B2B software and services enable auto manufacturers, insurers, fleets and others to support their customers at every stage of vehicle ownership, and Geotab, a global specialist in IoT and connected transportation has announced that roadside assistance services powered by Agero are now available to the fleet telematics company’s customers. As part of its mission to connect telematics to businesses and make our roads safer for everyone, Geotab’s updated Roadside Add-In gives fleets fast and easy access to help delivered by a trusted name in roadside assistance.
Geotab’s Roadside Add-In leverages Agero’s curated third-party network of digitally enabled light, medium and heavy duty service providers. By qualifying, monitoring, and continuously measuring these providers against key performance metrics, Agero blends data analytics, territory and job optimisation, and relationship management to ensure dispatch of the correct provider vehicle with the required equipment, which increases vehicle uptime and improves fleet productivity.
With more than two decades of experience harnessing telematics technology, Agero’s emphasis on transparency and digitally optimised experiences keep drivers informed on the current status of their request, including real-time updates on estimated arrival time, live truck tracking on a map and customisable SMS alerts.
“Fleets simply cannot afford to leave vehicles stranded on the side of the road. No matter where our clients’ vehicles travel, it’s critical to their businesses that they remain up and running – even after a breakdown,” says Louis De Jong, chief revenue officer with Geotab. “During our initial assessment and pilot programme with Agero, we were impressed by the capabilities of the platform and the outstanding product collaboration and overall partnership. We were pleased with the results of the pilot programme and look forward to building out our current offering further to support our customers across the globe.”
The Geotab Roadside Add-In, which is available via the Geotab Marketplace, provides services such as towing, locksmith, battery boost, fuel delivery, flat tire change and more, for light-duty vehicles in the U.S. and Canada.
“Fleet vehicles are on the road, all day, every day, and all those extra miles mean they are four times more likely to experience a roadside event than your typical passenger car,” says Jason Alexander, vice president of client engagement for Agero. “With vehicle breakdowns costing drivers and businesses an estimated $9 billion each year, Geotab recognises the importance of Agero’s expertise supporting its roadside programme. We are thrilled to offer Geotab’s fleet customers the support they need to get back on the road after experiencing a breakdown event.”
In August 2022, Geotab launched an updated version of its Roadside Add-In integrated with Agero’s services. This version is now available to its more than one million ProPlus subscribers following several months of successful pilot programme testing.
For more information on Agero’s complete roadside solutions for fleets, visit here.
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