Press Releases

QuartzClinical unveils hospital market intelligence tool using Big Data and Machine Learning

Big data analytics, Business & Markets, Companies, Deep Learning / Machine Learning, Health & Safety, IoT News, Press Releases by: Anasia D'mello

Joining the healthcare business intelligence sector is a new sophisticated market intelligence tool that provides unparalleled insight into hospital clinical performance and costs. (more…)

Healthcare IT solutions company, Comport, discusses ways to protect hospitals from ransomware attacks

Health & Safety, IoT News, Press Releases, Security by: Anasia D'mello

In response to the rising threat of ransomware in the healthcare industry, Comport, a cloud computing and Healthcare IT Solutions Company, held discussions with top healthcare CIO’s discussing ransomware protections that they may want to consider. (more…)

Alira Health adds data science capabilities through acquisition of Clinical Insights

Companies, Data Analytics & Business Intelligence, Health & Safety, IoT News, Mergers & Acquisitions, Press Releases by: Anasia D'mello

Alira Health, a international healthcare and life sciences advisory firm, announced that it has acquired Clinical Insights, a data science organisation providing data analytics and predictive analysis to healthcare companies. (more…)

Healthcare chatbot interactions to reach 2.8 bn by 2023, as conversational AI becomes the future of healthcare

Artificial Intelligence, Health & Safety, IoT News, Machine lerning, Press Releases by: Anasia D'mello

New findings from Juniper Research forecast that AI-powered chatbots will soon become the first responders for citizens’ engagements with healthcare providers, as the number of chatbot interactions exceeds 2.8 billion annually by 2023. This is up from an estimated 21 million in 2018, an average annual growth of 167%. (more…)

Accenture introduces Ella and Ethan, AI bots to improve a patient’s health and care using the Accenture Intelligent Patient Platform

Artificial Intelligence, Companies, Health & Safety, IoT News, Machine lerning, Platforms & Applications, Press Releases by: Anasia D'mello

Accenture has enhanced the Accenture Intelligent Patient Platform with the addition of Ella and Ethan, two interactive virtual-assistant bots that use Artificial Intelligence (AI) to constantly learn and make intelligent recommendations for interactions between life sciences companies, patients, health care providers (HCPs) and caregivers.


ehi Live event is acquired by CloserStill and moved into London’s Digital Healthcare Show

Companies, Digital transformation, Health & Safety, IoT News, Press Releases by: Anasia D'mello

ehi Live 2019 will be fully incorporated into the next Digital Healthcare Show, which is part of the Health+Care series of events held on 26-27 June, 2019 at London ExCeL. This change follows the show’s sale to event organisers, CloserStill Media. (more…)

Global blockchain business value to reach US$2tn by 2030, says IHS Markit

Business & Markets, Digital transformation, Health & Safety, IoT News, Press Releases, Security by: Anasia D'mello

While still nascent today, blockchain business value, which refers to the cost savings and efficiencies that could be realised by incorporating blockchain into corporate business strategies, (more…)

Cool IoT Use Cases: Bringing clinical accuracy to remote environments

Connectivity, Health & Safety, IoT Cool Cases by: Anasia D'mello

Market overview

Advanced healthcare systems combined with IoT connectivity allow paramedics operating in remote, harsh environments to stay in touch with distant physicians and conduct clinical examinations. (more…)

Thales and Device Authority launch solution to secure the connected health industry

Companies, Connected Devices, Data Analytics & Business Intelligence, Devices and Modules, Health & Safety, Internet of Things/Cloud Services, IoT News, Platforms & Applications, Press Releases, Security by: Zenobia Hegde

Thales, a provider in critical information systems, cybersecurity and data security, and Device Authority, a provider in identity and access management (IAM) for the Internet of Things (IoT), announced a jointly developed solution to ensure the authentication of IoT devices (more…)

Chatbots to deliver $11bn in annual cost savings for retail, banking & healthcare sectors by 2023

Artificial Intelligence, Companies, Health & Safety, IoT News, Press Releases by: Zenobia Hegde

A new report from Juniper Research has found that the adoption of chatbots across the retail, banking and healthcare sectors will realise business cost savings of $11 billion (€9.42 billion) annually by 2023, up from an estimated $6 billion (€5.14 billion) in 2018.

The research found that these cost savings will be derived from the reduced amount of time spent on customer service enquiries. Using chatbots, businesses will dramatically cut response and interaction times via phone and social channels. It forecast that consumers and businesses combined will save over 2.5 billion hours by 2023 in these sectors.

Retail to cash in on chatbot invasion

The new research, Chatbots: Banking, eCommerce, Retail & Healthcare 2018-2023, found that the retail sector will gain the most benefits from chatbot technology, with Juniper estimating that by 2023 over 70% of chatbots accessed will be retail-based.

It highlighted both customer service and eCommerce as key use cases, although cautioned that greater investment in chatbot functionality will be required to meet consumer expectations. In that context, Juniper forecasts that improvement in AI, as shown recently by Google’s Duplex, to create a more personable user experience would be fundamental in creating a ‘pull’ factor for chatbots.

Juniper cited benefits such as cost savings, up-selling, marketing and cart recovery as major retailer chatbot ‘push’ factors. Retailers will take advantage of these opportunities; propelling chatbot implementation and driving eCommerce transactions via chatbots to reach $112 billion (€95.96 billion) by 2023.

Chatbot integration future of apps

The research found that whilst messaging applications have been the first platforms on which chatbots flourished, chatbot-enabled apps in use will greatly increase as many retailers, financial institutions and healthcare providers integrate the technology into their dedicated apps.

By 2023, Juniper forecasts that over 50% of the chatbots accessed will be through discrete apps, with complete bot integration overturning the make up of current app functionality.

Juniper Research provides research and analytical services to the global hi-tech communications sector, providing consultancy, analyst reports and industry commentary.

For more market insights, download the free whitepaper: ‘How Chatbots will Transform the Retail Industry’.

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