AccentureÂ has enhanced the Accenture Intelligent Patient Platform with the addition of Ella and Ethan, two interactive virtual-assistant bots that use Artificial Intelligence (AI) to constantly learn and make intelligent recommendations forÂ interactions between life sciences companies, patients, health care providers (HCPs) and caregivers.
ehi Live 2019Â will be fully incorporated into the nextÂ Digital Healthcare Show, which is part of the Health+Care series of events held on 26-27 June, 2019 at London ExCeL. This change follows the showâ€™s sale to event organisers,Â CloserStill Media. (more…)
While still nascent today, blockchain business value, which refers to the cost savings and efficiencies that could be realised by incorporating blockchain into corporate business strategies, (more…)
Advanced healthcare systems combined with IoT connectivity allow paramedics operating in remote, harsh environments to stay in touch with distant physicians and conduct clinical examinations. (more…)
Companies, Connected Devices, Data Analytics & Business Intelligence, Devices and Modules, Health & Safety, Internet of Things/Cloud Services, IoT News, Platforms & Applications, Press Releases, Security by: Zenobia Hegde
Thales, a provider in critical information systems, cybersecurity and data security, and Device Authority, a provider in identity and access management (IAM) for the Internet of Things (IoT), announcedÂ a jointly developed solution to ensure the authentication of IoT devices (more…)
A new report fromÂ Juniper ResearchÂ has found that the adoption of chatbots across the retail, banking and healthcare sectors will realise business cost savings of $11 billion (â‚¬9.42 billion) annually by 2023, up from an estimated $6 billion (â‚¬5.14 billion) in 2018.
The research found that these cost savings will be derived from the reduced amount of time spent on customer service enquiries. Using chatbots, businesses will dramatically cut response and interaction times via phone and social channels. It forecast that consumers and businesses combined will save over 2.5 billion hours by 2023 in these sectors.
Retail to cash in on chatbot invasion
The new research,Â Chatbots: Banking, eCommerce, Retail & Healthcare 2018-2023, found that the retail sector will gain the most benefits from chatbot technology, with Juniper estimating that by 2023 over 70% of chatbots accessed will be retail-based.
It highlighted both customer service and eCommerce as key use cases, although cautioned that greater investment in chatbot functionality will be required to meet consumer expectations. In that context, Juniper forecasts that improvement in AI, as shown recently by Googleâ€™s Duplex, to create a more personable user experience would be fundamental in creating a â€˜pullâ€™ factor for chatbots.
Juniper cited benefits such as cost savings, up-selling, marketing and cart recovery as major retailer chatbot â€˜pushâ€™ factors. Retailers will take advantage of these opportunities; propelling chatbot implementation and driving eCommerce transactions via chatbots to reach $112 billion (â‚¬95.96 billion) by 2023.
Chatbot integration future of apps
The research found that whilst messaging applications have been the first platforms on which chatbots flourished, chatbot-enabled apps in use will greatly increase as many retailers, financial institutions and healthcare providers integrate the technology into their dedicated apps.
By 2023, Juniper forecasts that over 50% of the chatbots accessed will be through discrete apps, with complete bot integration overturning the make up of current app functionality.
Juniper Research provides research and analytical services to the global hi-tech communications sector, providing consultancy, analyst reports and industry commentary.
For more market insights, download the free whitepaper:Â â€˜How Chatbots will Transform the Retail Industryâ€™.
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Medopad, a UK-headquartered health-tech company is expanding into the USA. The company will be taking up a new office in the heart of New York City at Johnson & Johnsonâ€™s (J&Jâ€™s) new JLABS office. As part of the USA launch, Medopad will hire top healthtech talent before the end of the year.
Artificial Intelligence, Asset Tracking & Remote Monitoring, Business & Markets, Companies, Connected Devices, Health & Safety, Internet of Things/Cloud Services, IoT News, People and Places, Press Releases, Security, Smart Home by: Zenobia Hegde
People Power, Internet of Things (IoT) software company providing white-label IoT solutions for energy, security and care services,Â has received first year funding of a research grant expected to total US$4.5 million (â‚¬3.86 million) over three years. (more…)
Zebra Medical Vision,Â aÂ machine and deep learning start-up, has raised $30Â million (â‚¬25.47 million) in C round funding, bringing the total investment in the company to $50Â million (â‚¬42.45 million). The company isÂ alsoÂ unveiling its Textray chest X-Ray research,Â which it claims isÂ the most comprehensive AI research (more…)
TheÂ Berger-Levrault Group, publisher of software for administrative and local public bodies and the healthcare, medico-social, education and business sectors, acquiredÂ CARL SoftwareÂ on May 18th. CARL Software specialises in technical asset and maintenance management (CMMS / TAM). (more…)